Contact Us

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Austin Gastroenterology and they will contact us.

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call the office you normally visit. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Austin Gastroenterology, we accept Medicare and most major insurance plans (see list below). Please contact your insurance company or you may call our office to find out if we accept your plan. We also accept private-pay (or self-pay) patients.

Office Visits: If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express.

Endoscopy Center: You'll be advised of any facility fees, deductibles, or coinsurance payments. These payments are collected prior to procedures at our endoscopy centers.

• For PPOs, the Center will collect any outstanding deductibles plus the co-insurance for each procedure.
• For HMOs there will be no facility fee collected unless otherwise stated in your policy.

Billing: If you have a question related to your bill or insurance, please contact our billing specialists at (512) 420-0186.

Enacted in 2001, Texas Senate Bill 1467 allows many persons age 50 or older to receive a free screening for the detection of colorectal cancer. Individuals whose insurance plan covers this benefit may choose:

• A fecal occult blood test performed annually and a diagnostic flexible sigmoidoscopy performed every five (5) years, or
• A screening colonoscopy performed every 10 years.

Senate Bill 1467 does not cover patients with ERISA plans, Medicare, Medicare+Choice, Medicaid, workers’ compensation products, or small employer plans written under Chapter 26 of the Texas Insurance Code. Contact your insurance provider to see if you’re eligible for this free screening.

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Please notify us within 24 hours of an office visit or 72 hours of a procedure if you need to cancel your appointment. Otherwise a fee of $25 or $100 will be applied to your account, and the charge must be paid prior to your next appointment.

Prescriptions and refills for established patients of Austin Gastroenterology are routinely issued during our regular office hours (see above). You can make your request in one of three ways:

• For refill requests
  • Call your pharmacy to submit a request for refill
• For initial prescription requests
  • Log in and send request through the patient portal
  • Call the AG office you normally visit

No refills are issued during the evenings, weekends, or holidays. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.